Frequently Asked Questions (FAQ's)

Can I return or exchange a product?

Yes, we offer a simple return process. You may request a refund or exchange within 14 days of receiving your order.

The item must not be used and must be in its original packaging. For further information, please contact our customer support.

Do you ship worldwide?

No, we ship only within Australia and New Zealand.

Delivery to some remote locations may take slightly longer, but we will keep you informed throughout the process.

When will I receive my order?

Once your order has been placed, you will receive a tracking link within 24 hours.

Delivery typically takes 5–10 business days, depending on your location.

How much does shipping cost?

We offer free shipping on all orders, with no hidden charges.